Shipping Information: UK & Worldwide
UK Delivery:
- Next Day Delivery: Orders placed before 4 p.m. are eligible for next-day delivery, subject to stock availability and payment clearance. Our next-day delivery service is provided exclusively through UPS. While most packages arrive the following business day, this service is not guaranteed. Orders placed after 4 p.m. will be dispatched the next business day using the next-day delivery option.
- Courier Service: UPS handles all our UK next-day deliveries. Once your order is dispatched, you will receive an email confirmation with UPS tracking details. Most deliveries will arrive by the end of the next business day. Orders dispatched on Friday are typically delivered on Monday (excluding Bank Holidays). Some areas may require up to 2 days for delivery. A signature may be required upon delivery. Additional charges may apply for deliveries to remote locations, as indicated at checkout.
- Royal Mail: For standard UK small parcels or packet deliveries, we offer a service with an estimated delivery time of 1-3 business days. You can choose to upgrade to next-day delivery during checkout.
International Delivery:
- Europe and Worldwide: For large items weighing over 1 kg, we offer delivery across Europe and internationally through UPS. For details on pricing and delivery times, please contact us at 01924 274774 or email sales@melloronline.co.uk. You can also receive an instant quote by selecting the worldwide shipping option when viewing any product or during checkout.
- Import Duties and Taxes: International orders from Mellor Online may incur import duties and taxes upon arrival at their destination. These additional charges are the responsibility of the recipient, as we cannot control or predict them. Customs regulations vary by country, so we recommend contacting your local customs office for more information. (This applies only if these charges have not already been paid at checkout.)
- Importer's Responsibilities: As the recipient of goods from Mellor Online, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the goods.
- Customs Inspection: International deliveries may be subject to customs inspections, which can affect delivery times. Please be aware of this potential delay.
- Royal Mail: International orders weighing up to 1kg are sent via the Royal Mail International Track and Signed service, with an estimated delivery time of 5-7 days. A signature will be required upon delivery.
Returns Policy
Our returns policy does not cover items that fall under manufacturer warranties. If you believe your item is eligible for warranty service or you wish to return an item for a refund, please contact our support team or email us at sales@melloronline.co.uk.
Refunds and Cancellation Rights
You have the right to cancel your order within a 14-day cooling-off period, starting the day after you receive your items. Refund requests can be submitted within 30 days of the invoice date.
Notification of Intent to Cancel
To cancel an order or request a refund under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform Mellor Online of your intention by phone, email, WhatsApp or post within the applicable period. This is 14 days for cancellations and 30 days for refunds.
Upon receiving your request, we will send you a confirmation and authorization to return the goods. Please include your original invoice number with your return. All items must be in a resaleable condition.
Return Shipping
You are responsible for returning goods using an insured and trackable shipping method at your expense. We will only consider refund requests if there is proof of delivery to Mellor Online from your chosen courier. Once we receive the goods, we will issue a full refund minus any delivery charges.
If you cannot arrange a return, please contact us. We can arrange collection for you, but a fee will apply, which will be deducted from your refund.
Please note that delivery charges from the original purchase are non-refundable, as the service is completed once the order is placed.
Processed and Dispatched Orders
Orders that have already been processed or dispatched cannot be canceled; however, they can be returned for a refund once received by the customer.
We strive to facilitate a prompt refund process upon receiving returned items.
Return Address
FAO: RETURNS
Mellor Online
139 Manor Road
Ossett
West Yorkshire
WF5 0LQ
United Kingdom
Specific Terms
- The purchaser is responsible for all costs related to the return shipping of correctly supplied goods.
- Mellor Online is not liable for any shipping or insurance charges related to the return of goods.
- Items that have been installed by the customer may not be eligible for a full or partial refund, as they are considered 'used' and cannot be resold.
- Specifically, electronic items installed for diagnostic or troubleshooting purposes by the purchaser are generally not eligible for a full refund.
- Refunds or partial refunds for installed items are at the sole discretion of Mellor Online.
- Returns beyond 30 days from the original sale date are also subject to Mellor Online's discretion for refund eligibility.
Your statutory rights are unaffected by the above terms. Consumers, excluding business trade customers, are further protected under the UK Consumer Protection (Distance Selling) Regulations 2000.
For any questions, please contact our support department before returning any items.