How it works
Please reach out to Mellor via phone or email regarding your heater issue, and one of our heater experts will provide a complimentary consultation to discuss the fault. In many cases, we can diagnose the problem over the phone and offer advice accordingly. However, if the issue cannot be resolved remotely, please follow the four steps below.
There is a testing fee of £40.00 plus VAT for heater diagnostics. Upon receiving your unit, the turnaround time for repair is typically 2-3 working days, depending on the nature of the fault. During busy periods, please allow up to 1 week for completion.
Repair Time Indicator : Please note that our repair center is currently closed for maintenance. We will reopen on Monday, July 8th 2024.
